What happens if my chargers stop working? What support is offered?

/FAQs
/What happens if my chargers stop working? What support is offered?

Q. What happens if my chargers stop working? What support is offered?

A. At Plug Me In, we understand how important it is to keep a business moving. We provide support and maintenance services to address any charging issues promptly.

Our team can also remotely connect to your charger and monitor charger performance, ensuring that if any issues arise - they are detected early.

If a charger does malfunction, our highly skilled technicians are readily available to resolve the problem, minimising downtime and disruptions to your charging network.

Our 24/7 in-house customer helpline provides added peace of mind knowing you can speak to somebody immediately, no matter the time of day,

And our national coverage means if we are unable to provide a remote fix, we can quickly mobilise our engineers for an onsite repair

Related FAQs

Q. How do Air Source Heat Pumps work?

A. Air source heat pumps are a smart, green way to provide eco-friendly heating and hot water to our homes.

The easiest way to think about it is like a reverse fridge. Where a refrigerator pulls in air and removes heat, expelling warm air it doesn't want, a heat pump uses a refrigerant gas to absorb heat outside, then compresses it to become hot and transfers that heat indoors. This warms up water stored in a tank inside your home, which is then used to heat your radiators and your hot water.

They are generally 3-4 times more energy efficient than traditional fossil fuel systems, like gas boilers, and they run entirely on electricity, which makes them one of the greenest options around.

Q. How will I know if my property is suitable for an Air Source Heat Pump?

A. As every home is different, the best way to find out if your property is right for a heat pump, is for one of our experts to pay you a visit and do a survey.

They'll check important things like insulation levels, if you have space for the kit, and what sort of heating you have now. Every system is tailor fitted so a good survey is essential.

You can book a no-obligation appointment on our website and we'll send out one of our team to investigate whether a heat pump is the right fit for you.

At Plug Me In we take the stress out of the heat pump installation journey and do the legwork for you, so you can see if now is the time to make the switch to our green, cost-saving heat pumps.

Q. Are Heat Pumps Noisy?

A. If you're wondering whether an air source heat pump will disturb you or your neighbours, there's no need to worry.

The heat pumps we install are no louder than a quiet fridge. Our install teams will position the outdoor unit in a location that is most likely to further minimise any sound from the system. And the rest of the kit located inside, is virtually silent when running.

So you can keep your home warm without worrying about any disruptive noise for you, or your neighbours.