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What your free heat pump survey will tell you

If you’re warming up to the idea of installing a heat pump in your home, then the best place to start is with our free heat pump survey. In this blog we’ll explain what’s involved and what your free pre-installation survey will tell you.

What your free heat pump survey will tell you

Because heat pump technology is relatively new and not something most people are familiar with, you’ve probably got a lot of questions. Is my home suitable for a heat pump? What kind of heat pump should I install? Where will it go? Will it work with my existing radiators or underfloor heating? How much will it cost? Will it heat my home effectively and efficiently? Will it be expensive to maintain?


These are all very valid questions The good news is, once we’ve completed your free survey, we can answer them all for you. That will put you in a very good position to make an informed decision on whether you want to proceed. And because there’s no obligation when you request a survey, you’ve nothing to lose!


Every home is different so we need to physically assess yours to make sure it’s suitable for a heat pump and if it is, design a system that will work as efficiently and effectively as possible. We specialise in air source heat pumps, which are the most popular in the UK. You can read more about the different types of heat pump in our blogHow do heat pumps work?’. If your home’s not suitable for an air source heat pump we’ll tell you. We’re not here to force heat pump technology on anyone and will be completely upfront and honest with you.


We are a national company with a nationwide network of heat pump engineers, who have all been trained at our training academy in Ashton. That means we can send one of our engineers round to personally assess your home, your current heating system and your heating requirements going forward. 


What happens during the survey?


During the survey our engineer will review your current heating system and assess where your new heat pump will go. Because air source heat pumps work by extracting heat from the atmosphere, the heat pump unit needs to sit outside. They are generally the size of an air conditioning unit and can be placed on the ground or mounted on a wall or a structurally suitable balcony. 


Our engineer will also conduct a comprehensive heat loss survey of your home. The heat loss survey involves assessing and measuring every room. We’ll measure the room’s dimensions, the size of your windows and what glazing you have and the size of your radiators. We’ll also assess the construction of your walls, floors and ceilings and look at what insulation you have. We do this to calculate the heat loss in each room, which we do using specialist software. 


Your proposal


Our engineers will then go away and using all the information we’ve collected, design your new heating system, selecting the most appropriate heat pump unit for your home - one that will heat your home and hot water as effectively and efficiently as possible. We aim to provide your proposal within three working days of our visit, and this will include a heat loss report, a performance estimate, which gives you an indication of the energy you will consume using the new system, a brochure with all the technical information about your new heat pump and an estimation of cost. 


The proposal will also tell you if we advise any upgrades to improve the efficiency of the new system, such as replacing radiators or upgrading your insulation. You can read more about why your radiators might need replacing in our blog, ‘Will my heat pump be compatible with my existing radiators?. We’ll also outline whether you are eligible for the government’s Boiler Upgrade Scheme grant, which provides £7,500 towards the purchase and installation of your new heat pump. If you decide to proceed, then as an approved and certified installer, we can apply for the grant on your behalf. You don’t have to lift a finger!


Your personal sales support


If you want to discuss any aspect of the proposal, then all you need to do is get in touch. You’ll have a dedicated customer liaison officer looking after your account who will be on hand to deal with any questions you have. 


We hope that this blog has been useful and given you a better idea of what’s involved in our free survey service and what information we provide to help you with your heat pump purchase. If you’re interested in booking a free survey, then the first step is to register your interest. We’ll then get in touch with you to get the ball rolling. We’d love to help you on your journey to a more sustainable future!